Effective Date: September 2025
Last Updated: 15/09/2025
Thank you for choosing Divine Purpose as your sacred companion on your spiritual journey. We want you to feel completely aligned with your purchase. Please read our refund and return policy carefully, as different policies apply to digital and physical products.
DIGITAL PRODUCTS
All Digital Sales Are Final
Because our digital products (including downloadable journals, workbooks, manifestation guides, chakra tools, and spiritual content) are delivered immediately upon purchase, all digital sales are final. We do not accept returns, exchanges, or provide refunds once a digital purchase is completed and the download link has been accessed.
Before You Purchase
We encourage you to:
- Review product descriptions mindfully before purchasing
- Check the product preview or sample pages when available
- Read testimonials from our soul family
- Ensure the product resonates with your current spiritual needs
- Verify your email address is correct to receive your sacred tools
Technical Support
If you experience technical issues with your download, we're here to support you! Please contact us at support@divinepurpose.com within 30 days of purchase, and we'll ensure you receive your spiritual tools. Technical issues may include:
- Download link not working
- File corruption
- Unable to access purchased content
- Missing files in your order
When contacting us about technical issues, please include:
- Your order number
- The email address used for purchase
- Description of the technical issue
- Any error messages you received
PHYSICAL PRODUCTS
30-Day Sacred Satisfaction Guarantee
We offer a 30-day satisfaction guarantee on all physical products, including printed journals, oracle cards, crystal sets, and other tangible spiritual tools. If the energy doesn't align with your journey, you may return items within 30 days of delivery for a refund or exchange.
Return Eligibility
To be eligible for a return, your item must be:
- Returned within 30 days of delivery
- Unused and in the same condition that you received it
- In its original packaging
- Accompanied by proof of purchase (order number or receipt)
Items That Cannot Be Returned
- Digital products (as stated above)
- Physical products returned after 30 days
- Items that show signs of use, writing, or energy work
- Products not in their original packaging
- Items marked as final sale or clearance
- Gift certificates
- Blessed or consecrated items that have been activated
How to Initiate a Return
To start a return, please follow these steps:
- Contact Us: Email us at support@divinepurpose.com within 30 days of receiving your order
- Include Required Information:
- Your order number
- Reason for return
- Whether you prefer a refund or exchange
- Photos of the item (if damaged or defective)
- Receive Return Authorization: We'll send you a Return Merchandise Authorization (RMA) number and return instructions
- Ship Your Return: Package the item securely with love and include the RMA number
Return Shipping
Standard Returns: Customers are responsible for return shipping costs unless the item was defective or we made an error. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Defective or Incorrect Items: If you received a defective, damaged, or incorrect item, we'll provide a prepaid return shipping label. Please contact us with photos of the issue within 48 hours of delivery.
Processing Your Return
Once we receive your returned item, we will:
- Send you an email confirmation of receipt
- Mindfully inspect the returned item
- Process your refund or exchange within 5-7 business days
- Notify you via email once the refund or exchange is complete
Refund Method
Refunds will be issued to your original payment method:
- Credit/Debit Cards: 5-10 business days to appear on your statement
- PayPal: 3-5 business days
- Shop Pay: 5-10 business days
- Other Payment Methods: Processing times may vary
Please note: Original shipping costs are non-refundable unless the return is due to our error.
DAMAGED OR DEFECTIVE ITEMS
We infuse care and intention into every package, but occasionally issues may occur during shipping or manufacturing.
Reporting Damaged Items
If your order arrives damaged, please:
- Take photos of the damaged item and packaging
- Contact us within 48 hours of delivery
- Do not discard the item or packaging until instructed
Resolution Options
For damaged or defective items, we offer:
- Full refund including original shipping costs
- Replacement item shipped at no additional cost
- Store credit for future sacred purchases
EXCHANGES
We're happy to exchange physical products for:
- Different sizes (if applicable)
- Different designs or variations (subject to availability)
- Replacement due to manufacturing defects
To request an exchange:
- Follow the return process outlined above
- Specify the item you'd like in exchange
- We'll ship your replacement once we receive the original item
If the exchange item costs more, we'll invoice you for the difference. If it costs less, we'll refund the difference.
LOST OR MISSING PACKAGES
Tracking Your Order
Once your order ships, you'll receive a tracking number via email. Please monitor your package's sacred journey using this tracking information.
Missing Packages
If your tracking shows "delivered" but you haven't received your package:
- Check with household members or neighbors
- Look for the package in secure locations around your property
- Verify the shipping address on your order
- Contact your local postal service or carrier
If you still cannot locate your package, contact us at support@divinepurpose.com within 30 days of the delivery date. We'll work with the carrier to investigate and resolve the issue.
INTERNATIONAL ORDERS
International Returns
International soul family members are responsible for:
- All return shipping costs
- Any customs duties or import taxes on returned items
- Ensuring items are properly declared for customs
We recommend using a trackable shipping service for international returns. Processing times may be extended due to international shipping.
Customs and Duties
Please note that refunds do not include any customs duties or import taxes paid on the original order.
GIFT PURCHASES
Gift Returns
If you received an item as a gift:
- You may return it following our standard return policy
- Refunds will be issued as store credit
- The gift giver will not be notified of the return
If you purchased a gift for someone else:
- The recipient can return it following our standard policy
- Refunds will be issued to the original payment method
- You will be notified of the return
CANCELLATIONS
Order Cancellation
You may cancel your order within 24 hours of placement, provided it hasn't been shipped. To cancel an order:
- Email us immediately at support@divinepurpose.com
- Include your order number and "CANCELLATION REQUEST" in the subject line
- We'll confirm your cancellation and process your refund
Once an order has shipped, it cannot be cancelled and must follow our return policy.
Digital Product Cancellation
Digital product orders cannot be cancelled once the download link has been sent or accessed.
SPECIAL CIRCUMSTANCES
Bundle Products
For bundles containing both digital and physical items:
- Digital components are non-refundable
- Physical components follow our standard return policy
- Refunds will be prorated based on individual item values
Subscription Products
If we offer subscription services:
- Cancellations take effect at the end of the current billing period
- No refunds for partial subscription periods
- Past digital content remains accessible until subscription end
CONTACT US
If you have any questions about our refund and return policy, please contact us:
Divine Purpose
Email: support@divinepurpose.com
Website: www.divinepurpose.com
Customer Service Hours:
Monday - Friday: 9:00 AM - 5:00 PM [Time Zone]
Response Time: Within 24-48 business hours
When contacting us, please include:
- Your order number
- Full name on the order
- Email address used for purchase
- Detailed description of your inquiry
POLICY UPDATES
We reserve the right to update this policy at any time. Changes will be posted on this page with an updated revision date. Your continued use of our services after any changes constitutes acceptance of the updated policy.
FREQUENTLY ASKED QUESTIONS
Q: Can I get a refund on a digital product if I haven't downloaded it?
A: Once a digital product purchase is complete and the download link is sent, the sale is final, regardless of whether you've accessed the download.
Q: What if I accidentally purchased the wrong spiritual tool?
A: While we cannot offer refunds on digital products, please contact us at support@divinepurpose.com. We may be able to offer a one-time courtesy exchange or store credit at our discretion.
Q: How long do I have to download my digital purchase?
A: Download links remain active indefinitely. If you have trouble accessing a past purchase, our support team is here to help.
Q: Can I return a physical journal if I've written in it?
A: No, we cannot accept returns on used items. All physical products must be unused and in original condition for return.
Q: What if my package is stolen?
A: If you believe your package was stolen, file a report with local authorities and contact us with the report number. We'll work with you to find a resolution.
We value your spiritual journey and are committed to providing transformative tools for your awakening. If you have any concerns about your purchase, please don't hesitate to reach out to our support team.
With love and light,
The Divine Purpose Family
This version maintains all the legal and practical information while incorporating Divine Purpose's spiritual language and brand voice throughout. The policy remains comprehensive and professional while feeling aligned with your brand's sacred, transformative mission.